Engineering Services
We provide ongoing engineering support for WordPress and WooCommerce sites — bug fixing, security hardening, uptime monitoring and core/plugin compatibility — with the same discipline as the original build, not a rotating support queue.
The Problems We Solve
A site that launches well doesn't stay well by default — WordPress core updates, plugin updates, and a changing threat landscape all keep moving after go-live. Most "maintenance plans" amount to running an update button on a schedule. The ten problems below are what real ongoing engineering support is actually protecting against.
Known vulnerabilities in outdated core, themes or plugins — the single most common way a WordPress site gets compromised, and the easiest to prevent with real oversight.
A routine WordPress or plugin update that quietly breaks a feature elsewhere on the site — the reason updates need real testing, not a one-click auto-update and hope.
Every minute of downtime on a revenue-generating site has a direct cost — and the difference between a five-minute incident and a five-hour one is usually whether anyone was actually watching.
Injected code, defaced pages, or a site quietly being used to send spam — often discovered by a customer or a search engine before the site owner notices anything wrong.
Features that worked at launch and quietly stop working months later — a third-party API changed, a plugin was abandoned, a dependency shifted underneath the site.
A site that gets slower over time as content and plugins accumulate — degradation nobody notices happening gradually until it's already a real problem.
Backups that exist but have never actually been tested for restoration — which, in practice, is close to having no backup at all.
A site built by a previous developer with decisions no longer documented anywhere — every fix has to start with reverse-engineering what's actually there.
A site going down or getting compromised with no clear process for who responds, how fast, or what "fixed" actually means — costing hours in coordination before any real work starts.
Payment, privacy or accessibility requirements that shift over time, quietly leaving a site out of compliance with rules that didn't exist — or weren't enforced — at launch.
What We Do
Maintenance work spans routine upkeep and real emergency response — the ten services below cover both ends of that range, engineered to the same standard as the original build rather than a generic support-ticket process.
Updates tested on a staging environment before going live, catching conflicts before they reach your production site.
Ongoing vulnerability monitoring, access control review, and hardening work engineered to close the routes a real attacker would try first.
Real-time uptime monitoring with a clear escalation and response process, so downtime is caught and addressed in minutes, not discovered by a customer.
Compromise cleanup and root-cause remediation, closing the actual entry point rather than only removing the visible symptom.
Ongoing engineering support for functionality that breaks or degrades over time, engineered to the same standard as the original build.
Real, tested backup strategies with verified restoration — not backups that exist on paper but have never actually been proven to work.
A technical audit and clean handover process for sites built by a previous developer, so ongoing support starts from a real understanding of what's actually there.
A defined, fast-response process for site-down or compromise scenarios — real engineers responding immediately, not a ticket entering a general queue.
Regular performance review to catch gradual degradation before it becomes a real, customer-facing problem.
Ongoing technical advisory alongside maintenance — helping prioritise what to fix, what to rebuild, and what to leave alone as your site evolves.
Monthly Plans
Engineers who know WordPress and WooCommerce look after your updates, backups and uptime. Store plans include Commerce Health PRO, so checkout problems are caught between visits.
For a blog, business, membership or course site that needs steady, safe upkeep.
$99
/ month
Regular price $129
Founding client price: first 5 clients, first 6 months
3 hours a month included
Free Commerce Health scans included. PRO is for WooCommerce stores.
For a store that needs steady, safe upkeep.
$149
/ month
Regular price $199
Founding client price: first 5 clients, first 6 months
5 hours a month included
Commerce Health PRO included (1 site)
For a store where checkout problems cost real money.
$299
/ month
Regular price $399
Founding client price: first 5 clients, first 6 months
10 hours a month included
Commerce Health PRO included (up to 2 sites)
Which plan fits? Blogs, business sites, membership and course (LMS) sites: Site Care. Online stores, including stores that sell subscriptions with WooCommerce: Store Care or Store Care Plus. Plugin-specific work, such as setting up a course or membership plugin, is quoted separately.
WordPress and WooCommerce engineers behind your brand. Unused hours roll over for one month. White-label reports available.
Talk to usMonth-to-month, no lock-in. No set-up fee for founding clients. Support hours and time zone are agreed when you start.
Clear Scope
So there are no surprises, here is what sits outside your monthly plan and how we handle it.
| Not included in the plan | How we handle it |
|---|---|
New features and custom development |
Quoted separately |
Redesigns, new pages, content, images |
Quoted separately |
Problems that existed before we started |
Listed in your first report, then quoted |
Bugs only a plugin or theme vendor can fix |
We report it and can build a workaround as quoted work |
Hosting, server, domain, DNS and email problems |
We advise and work with your host; more is quoted |
Cleaning a site that was hacked before it joined |
Quoted separately |
Migrations, host moves, large upgrade projects |
Quoted separately |
Work beyond your included hours |
Extra hours at the plan-member rate |
Third-party costs (licenses, hosting, CDN) |
Paid by you |
Problems on a payment provider's side |
We help find them; we can't fix their system |
24/7 cover, guaranteed recovery times, unlimited requests |
Not offered |
How It Works
You see what we find before you pay anything.
If your site needs repairs first, we'll say so and quote them separately before you enroll. We may decline a site we can't maintain safely, for example one with no backups we can restore.
Featured Case Studies
Real maintenance and stabilisation engagements pulled directly from our Case Studies system — including full store stabilisation work for a high-traffic WooCommerce site under real operational pressure.
Root-caused and resolved fatal errors, checkout bugs, and broken shipping logic on a high-traffic WooCommerce store, fixed at the cause rather than patched.
Result: Fatal errors, checkout bugs and shipping failures resolved at their cause
Read Case StudyOur Engineering Process
Ongoing support only works if it starts from an accurate picture of what's actually running on your site — not assumptions carried over from the original build, which may no longer be accurate months or years later. Our process starts with a real audit, every time, including sites we didn't originally build.
A technical audit of your current site — plugins, hosting, backup strategy and known issues — before any ongoing support begins.
A support plan matched to your site's real risk profile — what needs monitoring, what needs hardening, what can wait.
Fixes and improvements implemented against the agreed plan, staged and tested before reaching production.
Every update or fix verified on staging first, so a routine change never becomes a surprise outage.
Changes deployed in planned windows, with monitoring active from the moment they go live.
Continuous monitoring, response and reporting — the ongoing relationship this service exists for, not a one-time fix.
How We Maintain
Maintenance is a loop, not a one-off job. Select a part of the loop to see what we do and what we use.
What goes wrong
A routine update breaks a feature, or updates are skipped because they feel risky.
What we do
Test core and plugin updates on staging first, then release them.
Tools we use here
What goes wrong
Known vulnerabilities and weak access control stay open.
What we do
Scan for vulnerabilities, review access and harden the routes attackers try first.
Tools we use here
What goes wrong
Downtime or errors found by a customer, not by you.
What we do
Monitor uptime and errors, and alert so we can respond in minutes.
Tools we use here
What goes wrong
A backup that has never been tested for restoration.
What we do
Set up automated backups and verify that restoring actually works.
Tools we use here
What goes wrong
Features that stop working as APIs and plugins change underneath them.
What we do
Fix the cause, not only the symptom, and record what changed.
Tools we use here
How we check it. Update tests on staging, restore drills on the backups, and uptime and error alerts confirmed to reach a person.
Do It Yourself First
Test the checkout after an update, catch plugin conflicts, and monitor checkout so you hear about problems first. Each step has a guide.
A short routine to check checkout works after any update.
How to Test WooCommerce Checkout After an Update (10-Minute Checklist)How to find which plugin is causing a conflict.
How to Detect WooCommerce Plugin ConflictsHow to know checkout broke before customers tell you.
How to Monitor WooCommerce Checkout AutomaticallyKODENZO Commerce Health
Find out in a few minutes, free. Then let PRO watch checkout for you in the background.
Free on WordPress.org. Nothing in the free plugin is locked.
PRO tells you what it finds. It does not fix problems for you.
Why KODENZO
Most maintenance plans are a monthly update run by whoever's available. Here's what 8+ years of real engineering discipline applied to ongoing support actually changes.
Real fixes, not surface-level patches.
The same engineers, not a rotating support desk.
Hardening built into every routine update.
Solutions based on real operational pressure.
Starts with a real audit, every time.
Clear updates and realistic expectations.
FAQ
Straight answers to the questions we hear most often before a maintenance engagement starts — if yours isn't covered here, ask us directly.
Yes — including stores and sites we didn't build. We start with a technical audit so any ongoing support is based on how the site actually works today, not guesswork.
Managed core and plugin updates tested on staging first, security monitoring and hardening, uptime monitoring, bug fixing, and tested backup and recovery — the same engineering discipline as the original build.
Yes — malware removal and root-cause remediation, closing the actual entry point rather than only removing the visible symptom.
Emergency response is a defined process with real engineers responding immediately, not a ticket entering a general support queue.
Yes — a backup strategy is only real once restoration has actually been verified, not just configured and assumed to work.
Yes — a technical audit and clean handover process, so ongoing support starts from a real understanding of what's actually on the site.
Yes — WooCommerce's checkout, payment gateway and order-status systems need the same engineering discipline as the rest of the store, applied on an ongoing basis.
Both, depending on your site's needs — a structured ongoing plan for proactive monitoring and updates, alongside responsive support for anything that comes up in between.
No questions match your search.
Whether you're building a new commerce platform, optimising an existing store, or solving a complex engineering challenge, KODENZO can help.
