Refund Policy
Last updated: October 3, 2026
This Refund Policy applies to purchases made directly through kodenzo.com by KODENZO LLP (“Kodenzo,” “we,” “us”), covering both our software products (including Kodenzo Commerce Health Pro) and our WooCommerce engineering services. It does not apply to engagements booked and paid through a third-party platform such as Upwork — those are governed by that platform’s own payment, escrow, and dispute terms.
Digital Products (Kodenzo Commerce Health Pro and other licensed plugins)
We offer a 7-day money-back guarantee from the date of purchase on new license purchases, provided the plugin has not been used on a live, production store beyond reasonable evaluation. To request a refund within this window, email [email protected] with your order ID and the reason for the request.
Outside the 7-day window, license purchases and renewals are non-refundable, except where the plugin has a verified defect that prevents it from functioning as described and our support team is unable to resolve the issue within a reasonable timeframe. In that case, we will issue a full or partial refund at our discretion.
Subscription renewals are billed automatically unless cancelled in advance (see our Cancellation Policy). We do not refund partial subscription periods once a renewal has been charged, except as described above.
Professional Engineering Services
Our engineering engagements (WooCommerce audits, custom development, migrations, performance optimization, retainers, and similar project work) are quoted and scoped individually before work begins, typically against a signed proposal or statement of work.
- If a project is cancelled before any work has started, the advance/deposit paid is refunded in full, less any payment gateway processing fees that are non-recoverable to us.
- If a project is cancelled after work has started, fees for work already completed (measured against the agreed milestones or logged hours) are non-refundable. Any remaining advance tied to phases not yet started is refunded.
- Completed and delivered milestones, once approved by the client, are not eligible for refund.
- In the rare case that we are unable to deliver a scoped engagement at all due to a failure on our part, the full amount paid for that engagement will be refunded.
How to Request a Refund
Email [email protected] with your order ID or invoice number, the product or service in question, and the reason for your request. We aim to respond within 2 business days.
Processing Time
Approved refunds are issued to the original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to reflect in your account. Payment gateway charges that are non-recoverable to us may be deducted from the refunded amount.
Duplicate or Failed Payments
If you were charged more than once for the same order, or charged for a service that was never delivered due to a technical error on our end, contact us immediately and we will refund the duplicate or erroneous charge in full.
Contact
KODENZO LLP
Surat, Gujarat, India
[email protected]