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Terms of Service

Last Updated: July 31, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the website located at https://kodenzo.com (the “Site”), and your engagement of any engineering services or use of any software products offered by KODENZO (“KODENZO,” “we,” “us,” or “our”).

By accessing or using the Site, submitting an enquiry, entering into a project agreement with us, or using any KODENZO software product, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or our services.

Where we enter into a separate written proposal, statement of work, or contract with a client for a specific engagement, the terms of that document will govern that engagement; these Terms apply generally and fill in where a separate agreement is silent.

2. Services Overview

KODENZO provides WordPress and WooCommerce engineering services, including custom WordPress development, WooCommerce engineering, custom plugin development, API and third-party integrations, performance and technical SEO optimisation, and ongoing maintenance and engineering support. We also publish technical resources, case studies, and educational content, and are developing software products under the KODENZO Commerce Suite (see Section 10).

The specific scope, deliverables, timeline, and cost of any engineering engagement are defined in a separate proposal, quote, or contract agreed between KODENZO and the client before work begins, not by these Terms alone.

3. Website Usage

You may use the Site for lawful purposes only. You agree not to:

  • Use the Site in any way that violates applicable law or regulation
  • Attempt to gain unauthorised access to the Site, our systems, or any related network
  • Interfere with or disrupt the Site’s functionality, security, or availability (including through scraping, bots, or automated data collection not expressly permitted)
  • Reproduce, duplicate, copy, sell, or exploit any portion of the Site without our express written permission
  • Submit false, misleading, or fraudulent information through any form on the Site

We reserve the right to restrict or terminate your access to the Site if we reasonably believe you have violated these Terms.

4. Intellectual Property

Unless otherwise agreed in writing, all content on the Site — including text, graphics, logos, the KODENZO name and brand, case study write-ups, articles, and the design and structure of the Site itself — is the property of KODENZO or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute this content without our prior written consent, except as permitted by law (for example, brief quotation with attribution).

Intellectual property ownership for custom engineering work delivered to a client (such as bespoke plugins, theme code, or integrations built specifically for that client) is addressed in the applicable project contract or statement of work, which takes precedence over this general clause. Unless that agreement states otherwise, KODENZO retains ownership of its own pre-existing tools, frameworks, internal libraries, and general methodologies used to deliver the work, while the client-specific deliverables are licensed or assigned as agreed.

5. Client Responsibilities

To help us deliver engineering work effectively, clients agree to:

  • Provide accurate, complete, and timely information about their project, systems, and requirements
  • Provide necessary access (such as hosting, staging environments, or third-party accounts) required to perform the agreed work, where applicable
  • Review deliverables and provide feedback within a reasonable time to keep the project on schedule
  • Maintain their own backups and take reasonable security precautions for their own systems and credentials
  • Make payments in accordance with the agreed project terms (see Section 8)

Delays caused by a client’s failure to provide required information, access, or feedback may affect project timelines and are not the responsibility of KODENZO.

6. Project Scope

Each engineering engagement is defined by a specific scope of work agreed with the client in advance, typically through a proposal, quote, or statement of work. Work outside that agreed scope (“out-of-scope work”) may require a separate quote, additional time, or additional cost, and will be discussed with the client before being carried out wherever practical.

We aim to flag scope changes as early as possible during an engagement, but final scope, change requests, and any associated cost adjustments are governed by the specific agreement for that project.

7. Communication

Project communication is generally conducted via email, the communication channel agreed for the specific engagement (such as a messaging platform or project management tool), or, where applicable, through the platform via which the engagement was originated (for example, Upwork). We aim to respond to client communications within a reasonable timeframe during our normal working hours, though specific response-time commitments are only binding where explicitly agreed in a project contract.

8. Payments

Payment terms — including pricing, payment schedule (such as milestone-based or deposit-plus-final-payment structures), accepted payment methods, and currency — are agreed on a per-project basis and set out in the applicable proposal, quote, or contract. These Terms do not themselves establish a fixed payment structure that applies to every engagement.

Invoices are payable by the due date stated on the invoice or agreed in the project contract. Late payment may result in a pause of ongoing work until payment is received, at our discretion, in accordance with the terms of the specific engagement.

9. Refunds

Refund eligibility, if any, depends on the terms agreed for the specific project or engagement and is not governed by a single fixed policy across all services. Where a refund is agreed, its amount and timing will be set out in the relevant project contract, statement of work, or, where applicable, the policies of the platform through which the engagement was originated (for example, Upwork’s own dispute and refund mechanisms).

10. Software Products

KODENZO is developing software products under the KODENZO Commerce Suite, including KODENZO Commerce Health. These products are at various stages of development — from early access and waitlist to active development — as indicated on the relevant product page at the time you view it. Product availability, features, pricing, and release timelines are subject to change as development progresses, and nothing on the Site constitutes a guarantee that a given product, feature, or release date will be delivered as described.

Where you join a waitlist or early access programme for a KODENZO product, we will use the contact information you provide to notify you about that product’s progress and availability, in accordance with our Privacy Policy.

10.1 Licensing

Once a KODENZO software product is publicly released, its use will be governed by a separate End User License Agreement (“EULA”) or licence terms specific to that product, made available at the time of release or purchase. Those product-specific terms will govern matters such as permitted use, number of installations, support, and updates, and will take precedence over these general Terms for that product.

10.2 Open Source Components

KODENZO’s engineering work and software products may incorporate open-source software components, including WordPress core, WooCommerce, and other open-source libraries or plugins. Such components remain governed by their own respective open-source licences (for example, the GNU General Public License, as applicable to WordPress and many WordPress plugins), and nothing in these Terms is intended to restrict rights granted to you under those licences. Where required by an applicable open-source licence, attribution or licence information will be made available.

11. User Accounts

The Site does not currently require a user account for general browsing, newsletter subscription, or submitting a project enquiry. If a KODENZO software product introduces user accounts (for example, to access a dashboard or manage a subscription), you will be responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorised use of your account. Additional account-specific terms will apply where relevant and will be presented to you at the time accounts become available.

12. Third-Party Services

The Site and our services may rely on or link to third-party tools and services (such as our contact form provider, analytics tools, hosting and content-delivery infrastructure, and email service providers — see our Privacy Policy for details). We do not control these third-party services and are not responsible for their availability, content, or practices. Your use of any third-party service is subject to that provider’s own terms and policies.

13. Limitation of Liability

To the maximum extent permitted by applicable law, KODENZO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Site, our services, or any KODENZO software product, even if we have been advised of the possibility of such damages.

Where liability cannot be excluded under applicable law, KODENZO’s total liability for any claim arising from a specific engagement will not exceed the total fees paid by the client to KODENZO for that specific engagement in the twelve (12) months preceding the event giving rise to the claim, except where a different limit is expressly agreed in a project contract.

Nothing in these Terms is intended to limit liability in ways not permitted by applicable law.

14. Disclaimer

The Site, our services, and any KODENZO software products are provided on an “as is” and “as available” basis. While we aim to deliver high-quality engineering work — including performance-focused development practices — we do not guarantee that the Site or any software product will be uninterrupted, error-free, or completely secure, and we make no warranty, express or implied, regarding fitness for a particular purpose, non-infringement, or that any specific outcome (such as a particular ranking, conversion rate, or performance score) will be achieved, except where such an outcome is explicitly and specifically committed to in a signed project contract.

Case studies, testimonials, and results described on the Site reflect specific past engagements and do not guarantee similar results for any other project, as outcomes depend on factors specific to each client’s systems, market, and circumstances.

15. Termination

We may suspend or terminate your access to the Site at our discretion if we reasonably believe you have violated these Terms. For engineering engagements, termination rights, notice periods, and any obligations upon termination (such as payment for work completed) are governed by the applicable project contract or statement of work. In the absence of a specific written agreement, either party may terminate an ongoing engagement with reasonable written notice, with payment due for work performed up to the effective date of termination.

16. Privacy

Our collection and use of personal information in connection with the Site and our services is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you also agree to the practices described in our Privacy Policy.

17. Governing Law

These Terms are governed by the laws of India, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of [City, State], India, except where a separate project contract specifies a different dispute resolution mechanism (such as arbitration) for that engagement.

If you are located outside India, you are responsible for ensuring your use of the Site and our services complies with the laws applicable to you in your own jurisdiction.

18. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable law. Any changes will be posted on this page with an updated “Last Updated” date, and, where changes are material, we will take reasonable steps to notify current clients directly. Your continued use of the Site or our services after changes are posted constitutes your acceptance of the revised Terms. For an engagement already governed by a signed project contract, changes to these Terms will not override the terms of that specific contract unless both parties agree in writing.

19. Contact Information

If you have any questions about these Terms, please contact us at:

KODENZO
Email: hello@kodenzo.com
Website: https://kodenzo.com

These Terms of Service are provided for general informational purposes as part of KODENZO’s website content and do not constitute legal advice. We recommend having these Terms reviewed by a qualified lawyer familiar with your specific business operations and applicable jurisdictions before publishing, and before relying on them in place of a signed project contract for any specific client engagement.